We're on the lookout for a sharp and insightful Junior System Analyst to join our growing team at Teamwhale, a leading outsourcing customer support company!

If you're passionate about optimizing systems, developing innovative solutions, and ensuring smooth IT operations, we want to hear from you. As our analyst, you'll play a crucial role in:

• Conducting in-depth analysis of our current systems, pinpointing areas for improvement, and architecting cutting-edge solutions.
• Crafting and maintaining meticulous documentation of system specifications – your attention to detail will be key!
• Masterfully prioritizing and organizing complex requirement specifications.
• Contributing to the full lifecycle of new applications and service deployments, as well as enhancing our existing systems.
• Translating intricate technical details into clear, understandable requirements for non-technical stakeholders.
• Championing best practices in scalability, supportability, maintainability, and overall system performance.
• Ensuring seamless system compatibility and integration within our IT infrastructure.
• Providing valuable technical expertise and recommendations for new IT software projects and initiatives.
• Creating comprehensive documentation for all processes and systems.
• Managing our existing Qlik boards and contributing to the development of new, insightful visualizations.

If you're a proactive problem-solver with a knack for understanding complex systems and a desire to make a real impact in a dynamic environment, we encourage you to apply!

Education and Experience:

• Education: A bachelor's degree in Computer Science, Information Systems, or a related field is preferred. However, candidates with degrees in other fields and relevant certifications or experience can also be considered.
• Experience: 1-3 years of experience as a System Analyst, IT Support, or similar role. Experience in the customer service or outsourcing industry is a plus.
• Qlik Experience: While managing existing Qlik boards and assisting in creating new ones is listed, extensive prior experience may not be necessary. A basic understanding of data visualization principles and some exposure to Qlik or similar BI tools is desirable.

Skills:

• Analytical Skills: Strong analytical and problem-solving skills are crucial. The candidate should be able to analyze complex systems, identify areas for improvement, and propose effective solutions.
• Technical Skills: Understanding of SDLC.
• Knowledge of database concepts.
• Familiarity with operating systems (Windows, Linux).
• Basic understanding of networking principles.
• Experience with software applications and systems.
• Documentation Skills: The ability to create clear, concise, and comprehensive technical documentation is essential.
• Communication Skills: Good verbal and written communication skills are necessary to interact with technical and non-technical stakeholders.
• Organizational Skills: The candidate must be able to prioritize tasks, manage time effectively, and work independently.
• Adaptability: The ability to adapt to changing priorities and learn new technologies quickly is important.

Personal Attributes:

• Proactive and sel